
MaidThis Cleaning of Myrtle Beach – FAQs
Common Questions
Vacation Rental Policies
What is MaidThis Cleaning of Columbia?
MaidThis Cleaning of Columbia can give you your life back by efficiently handling cleaning services in your home and vacation rental property. With successful franchises from coast to coast, this high-rated referral agency specializes in matching clients with professional cleaning experts who live locally. By outsourcing housekeeping, you can focus on what you choose.
What should be included in a vacation rental cleaning?
Homes and vacation rentals are not the same. In the housekeeping business, they’re often referred to as “regular cleanings” and “turnover cleanings.” The individuals who perform your cleaning services are seasoned professionals experienced in both. They understand the pressure that you’re under from your guests. For that reason, keep MaidThis Cleaning of Columbia informed about your property’s special features that need attention from your cleaner.
Does MaidThis Cleaning of Columbia provide cleaning supplies?
Absolutely! The company scours the market for the safest, most effective, and most economical products so your property receives consistently good care. To prevent any allergic or sensitivity reactions, you should supply the laundry and dishwasher detergents you prefer. We ask that you also provide trash bags to fit the waste baskets and bins at your rental.
What if my cleaner makes a mistake?
By offering a selection of cleaning checklists and packages, we make sure you know what to expect in advance. We suggest that you remain present for at least the first MaidThis Cleaning of Columbia visit so you and your cleaner can do a walk-through together to review the plan. If an unexpected problem does arise, our services include a 100% Satisfaction Guarantee to make sure the job gets done the way you want.
What is your quality assurance?
Believing that an ounce of prevention is worth a pound of cure, our streamlined system is designed to give you the smoothest experience possible. MaidThis Cleaning of Columbia starts with top-level professional cleaners who are screened and complete a detailed orientation. If something misses the mark, we promise to correct the misstep at no charge.
How will my cleaners gain access to my vacation rental?
You have the choice of using a lockbox or concealing a key on your property. While you should keep backup keys in case of emergencies, your cleaners won’t have personal copies of your keys.
How far in advance should I book my cleaning service?
Planning ahead of time is smart thinking for almost everything. Try to schedule your cleaning visits at least 48 hours in advance. Our easy online system enables repeat visits to be automatically programmed for as long as you wish. We understand that things happen, so if last-minute changes pop up or if you suddenly need a same-day appointment, call us. We can’t guarantee a cleaner will be available but we’ll do our best for you.
How do I cancel a cleaning service?
If you cancel a scheduled visit at least 24 hours ahead, don’t worry — there’s no charge. If you cancel the visit on the same day or after 4 p.m. on the day before, then there’s a $30 fee to compensate for the cleaner’s time.
Are laundry services available?
Laundry is part of life, especially with a vacation rental. The standard rental package includes up to 3 full loads, with additional loads for $10 each. If the laundry has to be done at a laundromat, an added $10 fee is applied. However, if you don’t need any laundry services, then we give you a discount!
How do I book a vacation rental cleaning?
Easy-peasy! Call us! MaidThis Cleaning of Columbia will make a record of your needs, personalize your service according to your wishes, and set up a house cleaning visit. You’re going to love your service.
Can I give the cleaners my own custom cleaning checklist?
On the MaidThis Cleaning of Columbia Pricing & Service page, you’ll find several choices. Each service package has a specific checklist showing what the cleaners do. Before they visit, we’ll work with you to adjust the checklist according to your vacation rental’s special needs.
Will my cleaners always arrive on time?
MaidThis Cleaning of Columbia is proud of its “Never a No-Show” policy — we guarantee that you’ll never be left high and dry! In the case of vacation rental cleaning services, the exact starting time is sometimes unpredictable due to traffic conditions, but the job will ALWAYS get done before your guests show up.
How does MaidThis Cleaning of Columbia work with local cleaners?
MaidThis Cleaning of Columbia is a referral agency that connects you with independent local cleaners in your area. Every cleaner is thoroughly screened with a background check and multiple interviews before being referred. You get experienced professionals with clean records, strong work ethic, and good customer service skills.
How much does house cleaning cost in Columbia, MD?
Cleanings start at $97, priced by home size and service type. A two-bedroom condo near Town Center and a four-bedroom in Clarksville price differently, as they should. Enter your address and bedroom count online and exact pricing appears before you book. No in-home estimate required.
Do I need to be home during the cleaning?
Not at all. Most Columbia clients leave a lockbox code, smart lock access, or a garage keypad code. Being present for the first visit is worth it so you can walk through priorities with your cleaner, but after that most people are at work or out.
Do you clean homes in older Columbia villages?
Yes. Wilde Lake, Harper’s Choice, and Oakland Mills homes date to the late sixties and seventies, which means original hardwood, vintage tile, and finished basements. Cleaners adjust products and methods to suit older surfaces rather than treating every home like new construction.
What if I need to reschedule my recurring cleaning?
Rescheduling is free with at least 24 hours notice, handled online or by phone. Same-day changes or cancellations after 4pm the previous day carry a $30 fee, which compensates the cleaner for the reserved time. Snow days and Howard County weather closures are handled case by case.
Do you have an Availability Guarantee?
We sure do! As long as you book at least 48 hours in advance, we will GUARANTEE that we will send cleaners to your location.
If you book less than 48 hours in advance, MaidThis Cleaning of Columbia cannot guarantee availability. However, we will do everything within our power to fulfill your request.
What if I have TOO MUCH laundry?
No problem! The standard turnover package includes a load of laundry per room (eg., 3BR rental – 3 loads of laundry, 2BR rental – 2 loads, etc.).
If you have a truly excessive amount of laundry to wash, MaidThis Cleaning of Columbia charges $10 per additional load.
How do you deal with damages?
Your cleaners will examine your property for any damages your guests may have caused. That being said, they may not be able to spot everything every single time, so they can’t be held responsible for any damages your guests have failed to report.
When will the cleaners arrive at my vacation rental?
Here at MaidThis Cleaning of Columbia, we understand that the cleaners we team up with may not always be able to arrive right on time due to unpredictable traffic conditions. That’s why we always schedule short-term rental cleanings so your cleaners have enough time to thoroughly clean your place even if they’re a little late.
What will the cleaners do if they can’t enter my property?
If your cleaners are unable to access your property due to a missing key or code, they will spend the next 30 minutes trying to get in touch with you. They will wait at your property if you are able to deliver the key. Keep in mind that you’ll be subject to an additional $40 hourly fee if your cleaners need to wait for the key or a $50 fee if you opt to cancel or reschedule.
Don’t worry if you’re unable to deliver the key. Simply contact our office and our team from Operations will do their best to send another cleaner to your vacation rental property.
What will the cleaners do if the previous guests ruined the place?
If your previous guests have left your property in an absolutely dismal state, don’t panic! For an extra $80, your cleaners will spend a few additional hours to give your property a deep cleaning and document all damages. This will make sure your place is ready for the next check-in and also give you the proof you need for when you request compensation for the damages.
What if my guests complain about the cleaning of my vacation rental?
If a guest is unsatisfied with the service your cleaners have provided, we will send another cleaner to reclean the place for the guest, and we’ll do it for FREE.
However, if the guest is still unhappy and decides to cancel the reservation, MaidThis Cleaning of Columbia cannot be held responsible for any expenses you may incur as a result.

Questions From Columbia and Howard County Customers

These are the FAQs that come up most often from households and hosts across Columbia’s villages and the surrounding county.
Service covers:
- Columbia villages: Wilde Lake, Harper’s Choice, Oakland Mills, Long Reach, Hickory Ridge, Kings Contrivance, River Hill, Town Center, Dorsey’s Search
- Howard County: Ellicott City, Elkridge, Clarksville, Fulton, Highland, Dayton, Jessup, Savage, Glenelg, West Friendship
- Nearby: Catonsville, Hanover, Harmans
Not sure whether your address qualifies? Enter your ZIP code in the booking form and you’ll know in a few seconds. For anything not covered below, call us.