We have dispatched cleaners over 20,000 times. Really. Every now and again, you will encounter a guest who is looking to cancel a reservation without a particularly sound reason. Sometimes, it has to do with the weather. At other times, they will say it’s because of the cleaning.
If your guest is livid about the cleaning effort your cleaners have put in, we will dispatch a cleaner to fix everything for the guest, completely free of charge. We’ll do all we can to have your guests satisfied with your rental property.
However, if your guest still decides to cancel the reservation, there’s nothing we can do about that, unfortunately, and we are not responsible for any costs you associated with that.
