If your cleaners are not able to enter your property, they will spend half an hour trying to get hold of you. The cleaners are able to remain at your property if you contact your previous guests and coordinate them to return the keys and give them to your cleaners. We charge an additional 40$/hour if the cleaners have to wait for the key or 50$ as a cancellation/rescheduling fee.
However, don’t worry. As soon as you see our messages, you can reach out to our office at (720) 826-8188. Although we are not able to guarantee availability at this point, our team from Operations will try to reroute another cleaner to your property.