MaidThis – FAQs

Common Questions

Vacation Rental Policies

Who is MaidThis! Cleaning?

You should not have to worry about managing cleaners hoping they show up. You focus on what you do best and let us handle the turnover process.

What YOU Get With MaidThis:

RELIABLE, high-quality, and trustworthy cleaners for your short-term rental unit
Allows you to focus on hosting instead of managing cleaners
Gets you that 5-star rating!

Who is MaidThisDenver?

MaidThis Denver is a premium company that you can rely on to dispatch experienced cleaners to your doorstep. We bring a cleaning service that allows you to focus on the things most important to you and let us handle the turnover.

When you hire MaidThis Denver, you will receive a dependable, premium-quality cleaning service by the most trustworthy and reliable cleaners for your short-term rental unit. Your cleaners will give you the time to focus on hosting, and not worry about managing cleaners. Your pro cleaning service will secure you the 5-star rating you need!

Will my cleaners know how to clean short-term rentals?

Heck yes they do! A regular cleaning is NOT the same as a turnover cleaning, and we know that. All cleaners have experience in turnover cleaning and know exactly what is needed.

Before your cleaning, please provide any specific cleaning notes that can be unique to your property. We will add these notes to every cleaning so the referred crew is always aware of what is needed.

How will my cleaners spruce up my short-term rental property?

At MaidThis Denver, we are well aware of the differences between turnover cleaning and regular cleaning, and you can expect your cleaners to know how to do their job properly. All the cleaners we partner with have plenty of experience performing thorough turnover cleaning, they know what to do, and you don’t have to worry about a thing!

Before they start the cleaning process, it would be useful if you could provide them with notes about the unique features of your property that could help them clean it better. We will then provide your notes to every cleaning crew dispatched to your property, so they know how to clean your short-term rental to perfection.

Will the cleaners bring their cleaning products?

Yes, all the cleaners we sent will come packed with supplies and ready to go. Your cleaners will bring all the necessary cleaning supplies that will ensure your property shines. The only supplies you need to provide include laundry detergent, the trash can liner, and the dishwasher soap.

Do cleaners bring their own supplies?

Yup! Your cleaners will bring everything needed for your cleaning. However, the cleaners will not bring laundry detergent, dishwasher soap, or trash can liner. Just tell us where those are stored at your unit:)

What happens if a cleaner makes mistakes?

With MaidThis Denver, we offer a 100% Satisfaction Guarantee policy. That means that if you notice that your cleaners have missed a spot included in your cleaning service, they will come back to your property and fix the problematic area.

However, you should also keep in mind that this is the turnover cleaning service, not deep cleaning and that you should specify if your short-term rental requires deep cleaning.

What if the cleaners mess up?

You get a 100% Satisfaction Guarantee. If the cleaners missed something that should have been included in our Services, we’ll go back to fix whatever was missed. Please note that these are turnover cleanings and therefore are not deep cleaning. If your unit requires a deep cleaning, please let us know.

What do you guarantee service quality?

The two most important ways of ensuring the quality of our service are by sending only the most experienced short-term rental cleaning professionals and by providing you with a 100% Satisfaction Guarantee policy.

How do you ensure quality?

Your cleaners will all have experience in short-term rental cleaning and we offer the 100% Satisfaction Guarantee as well.

What is the key exchange procedure like?

Most owners either hide the key at a specific spot for their cleaners or have a lockbox. If you have a lockbox, please provide your cleaners with information on its location and code in the notes. We will not hold on to any spare keys, but we do recommend that you store a backup key somewhere.

How do your handle key exchange?

Most hosts have a lockbox or hide the key somewhere for the cleaners. Please provide the location of the key or lockbox code in the notes schedule when you book. We do not hold onto spare keys. BUT we absolutely recommend that you also have a backup key stored somewhere!

When do I need to schedule a cleaning service?

You need to schedule your cleaning 48 hours in advance. However, we whole-heartedly recommend that you schedule a cleaning as soon as possible. You can always log in to our website and schedule all the cleanings you will have.

We always do all we can to take care of all our customers, but if you’re scheduling a last-minute appointment in under 48 hours, we are not able to guarantee the availability of your cleaners. If you have a same-day booking situation, reach out to us and we’ll do all we can to help you out.

How soon in advance do I need to schedule?

You’ll need to schedule a cleaning 48 hours before. However, we totally recommend scheduling cleanings as far in advance as possible -you can always log in and schedule all upcoming cleanings you have. We always do our best to accommodate cleanings but if you schedule a cleaning very last minute (under 48 hours), we unfortunately cannot guarantee availability 🙁

If you have a same day booking, please give us a call to see if we have availability and we’ll work our butts off to help you!

How can I cancel a cleaning appointment?

Sometimes, things you have no control over can come up on your end, and you’ll have to cancel your cleaning appointment. Perhaps you’ve had a last-minute cancellation too. Whatever it is, we know how you feel. That is why we have no cancellation fee if you cancel an appointment at least a day before. The 30$ cancellation fee applies if you cancel the day before after 4 p.m., or on the same day.

What is your cancellation policy?

We get it, sometimes guests may cancel last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, there is a $30 cancellation fee.

Do you provide laundry services?

Absolutely! We have included doing one to three full loads of laundry within the standard short-term rental cleaning package. However, you qualify for a discount if you don’t need us to do any laundry for you.

Also, if there are more loads to wash, we charge only 10$ a load. We will use only the linen you provide for us. If the machines are located in the building or on the site, there is no additional fee. However, if your cleaners have to visit a laundromat, there is an additional 10$ fee.

Do you do laundry?

Yup! Between 1-3 loads of laundry is included as part of the package, depending on the size of your home. If you do NOT need laundry, you may qualify for a discounted rate. If you have more loads to be done, don’t worry! Additional loads will automatically be billed at $10/load.

We use the linen that you provide us. Laundry service is included in the price as long as the machines are on-site or in-building. If not, there is a $10 gas/time charge (in addition to reimbursement) to go to a laundromat.

How can I schedule a cleaning service?

The first thing we always like to do with first-time customers is talk to you in order to completely understand your cleaning needs. You can contact us at any time and we’ll get back to you as quickly as possible. Also, you can learn more about turnover cleaning service and get cracking immediately!

I’m ready to rock, how do I schedule my first cleaning?

Awesome! We would like to speak with you first and fully understand your unit/needs. You can visit and fill out that quick form and someone will get back to you ASAP.

Or if you’re feeling super exited and want to get going, just schedule a turnover cleaning here:

Can I provide a custom cleaning checklist for you to use?

No, this isn’t our general practice. You can find the checklist your cleaners will follow on our Pricing & Services page. The checklist your cleaners will do is probably extremely similar to the one you had in mind, and we can slightly personalize it to fit your needs since every property has unique intricacies. But, our service might not be right for you if you’d like the cleaners to position your coffee pod at the exact same location every single time they clean.

Can I give you a custom checklist to follow?

The short answer is No. Our cleaners know to go off of the checklist we provide, which you can find on the What Is Included page. The checklist is probably very similar to your own checklist and we can customize it for you a little bit (since each home has its own unique intricacies!). However, if you want the remote exactly in the same position every time and each coffee pod exactly 1.5 inches away from each other, this might not be the correct fit for you

Do my cleaners always arrive precisely on time?

We guarantee that your cleaners will check all the cleaning tasks before your guests arrive. We are not able to guarantee the exact starting time of your service because of the potentially hectic traffic. However, we do plan out the best and least congested routes to your property to ensure your cleaners have plenty of time to tackle all the cleaning tasks.

Do you always arrive at the scheduled time?

Our Guarantee is that the cleaning will get done before your next guest checks in. Because of how absurd traffic can be, we CANNOT guarantee an exact start time. But fear not! We plan the cleaners routes so they have enough time to do a kick-ass job on your unit and your guests will be happy

Are these your own cleaners?

Nope! MaidThis Referral Agency does not hire “Domestic Workers” or “Independent Contractors.” MaidThis refers “Independent Domestic Workers.” The difference is that domestic referral agencies are required to follow the California civil code (i.e. we’re just the matchmaker and software provider…not actual cleaner!). ​

Do you employ your own cleaning professionals?

We do not. MaidThis Denver is a referral agency, and we do not hire any “Independent Contractors” or “Cleaning Professionals”. Instead, we refer “Independent Cleaning Professionals”. The difference is that all domestic referral agencies have to abide by the Colorado civil code. We just provide the software and match you with your cleaners.