- Common Questions
- Vacation Rental Policies
You should not have to worry about managing cleaners hoping they show up. You focus on what you do best and let us handle the turnover process.
What YOU Get With MaidThis:
- RELIABLE, high-quality, and trustworthy cleaners for your short-term rental unit
- Allows you to focus on hosting instead of managing cleaners
- Gets you that 5-star rating!
Heck yes they do! A regular cleaning is NOT the same as a turnover cleaning, and we know that. All cleaners have experience in turnover cleaning and know exactly what is needed.
Before your cleaning, please provide any specific cleaning notes that can be unique to your property. We will add these notes to every cleaning so the referred crew is always aware of what is needed.
Yup! Your cleaners will bring everything needed for your cleaning. However, the cleaners will not bring laundry detergent, dishwasher soap, or trash can liner. Just tell us where those are stored at your unit:)
You get a 100% Satisfaction Guarantee. If the cleaners missed something that should have been included in our Services, we’ll go back to fix whatever was missed. Please note that these are turnover cleanings and therefore are not deep cleaning. If your unit requires a deep cleaning, please let us know.
Your cleaners will all have experience in short-term rental cleaning and we offer the 100% Satisfaction Guarantee as well.
Most hosts have a lockbox or hide the key somewhere for the cleaners. Please provide the location of the key or lockbox code in the notes schedule when you book. We do not hold onto spare keys. BUT we absolutely recommend that you also have a backup key stored somewhere!
You’ll need to schedule a cleaning 48 hours before. However, we totally recommend scheduling cleanings as far in advance as possible -you can always log in and schedule all upcoming cleanings you have. We always do our best to accommodate cleanings but if you schedule a cleaning very last minute (under 48 hours), we unfortunately cannot guarantee availability 🙁
If you have a same day booking, please give us a call to see if we have availability and we’ll work our butts off to help you!
We get it, sometimes guests may cancel last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, there is a $30 cancellation fee.
Yup! Between 1-3 loads of laundry is included as part of the package, depending on the size of your home. If you do NOT need laundry, you may qualify for a discounted rate. If you have more loads to be done, don’t worry! Additional loads will automatically be billed at $10/load.
We use the linen that you provide us. Laundry service is included in the price as long as the machines are on-site or in-building. If not, there is a $10 gas/time charge (in addition to reimbursement) to go to a laundromat.
Awesome! We would like to speak with you first and fully understand your unit/needs. You can visit maidthis.com/airbnb-contact-us/ and fill out that quick form and someone will get back to you ASAP.
Or if you’re feeling super exited and want to get going, just schedule a turnover cleaning here: http://maidthis.com/automate-your-turnovers/
The short answer is No. Our cleaners know to go off of the checklist we provide, which you can find on the What Is Included page. The checklist is probably very similar to your own checklist and we can customize it for you a little bit (since each home has its own unique intricacies!). However, if you want the remote exactly in the same position every time and each coffee pod exactly 1.5 inches away from each other, this might not be the correct fit for you
Our Guarantee is that the cleaning will get done before your next guest checks in. Because of how absurd traffic can be, we CANNOT guarantee an exact start time. But fear not! We plan the cleaners routes so they have enough time to do a kick-ass job on your unit and your guests will be happy
Nope! MaidThis Referral Agency does not hire “Domestic Workers” or “Independent Contractors.” MaidThis refers “Independent Domestic Workers.” The difference is that domestic referral agencies are required to follow the California civil code (i.e. we’re just the matchmaker and software provider…not actual cleaner!).