MaidThis! Cleaning Help & FAQs

GETTING STARTED

How do I create a MaidThis! Account?

Schedule your first cleaning at maidthis.com/book-now/ and you will receive an email with instructions on how to create an account

Do you service my Area?

We cover all of Greater Los Angeles

What is included in a standard cleaning?

Check out maidthis.com/our-service/ for a full list!

How much will it cost?

For residential cleaning, check out maidthis.com/our-service/ for a full price list! For short-term rental cleaning, please visit maidthis.com/airbnb-cleaning/

Do you bring your own cleaning supplies, products and equipment?

Yup! We bring it all. if you have a particular solution that you'd like us to use please be sure to hand it to the cleaners before they start.

Can I request special tasks or extras?

Take a look at our booking page (maidthis.com/book-now/) for a list of all extras we offer. If you'd like something not shown, just email us at services@maidthis.com to ask

TRUST & SAFETY

Can I trust my cleaning professional?

You bet! We do a TON of vetting to make sure we have top-notch crews. On top of that we're always here to help resolve any issues.

What happens if something goes wrong during my appointment?

Just shoot us an email at services@maidthis.com and we'll get back to you ASAP. You can also call us at (855) 971-MAID

Is my billing information kept safe and secure?

The NSA won't even be able to get your info from us (NSA, if you're ready this, we're just kidding). We use "Stripe" as our payment processor so we do not see any of your sensitive data.

What is your 100% satisfaction guarantee policy?

If you're unsatisfied with your cleaning for whatever reason we'll send someone to come back and clean anything missed FREE OF CHARGE. Please see our Terms of Service at maidthis.com/terms-of-service/

Are you bonded & insured?

Yup! Our cleaners are fully bonded & insured.

MANAGE YOUR ACCOUNT

How do I log into my account?

Any email you get from us will have a "Sign In' link at the bottom of it. You can also go to the Homepage and there will be a "Log In' button on the side panel.

How do I change my password?

Just Sign In! Any email you get from us will have a "Sign In' link at the bottom of it. You can also go to the Homepage and there will be a "Log In' button on the side panel.

How do I change my address?

Just Sign In! Any email you get from us will have a "Sign In' link at the bottom of it. You can also go to the Homepage and there will be a "Log In' button on the side panel.

You can enter in multiple addresses (if you have multiple units) but signing in and scheduling a booking.

How do I change my credit card ?

Just Sign In! Any email you get from us will have a "Sign In' link at the bottom of it. You can also go to the Homepage and there will be a "Log In' button on the side panel.

How do I book my first appointment?

Good choice! Visit maidthis.com/book-now/

For short-term rental cleaning, please visit the 'Airbnb Cleaning' section to contact us first.

PRICING & POLICIES

How much will it cost?

All of our pricing is fully flat-rate and transparent. No hidden charges EVER (seriously).

You can check out normal residential prices by visiting http://maidthis.com/our-services/.

For short-term rental cleaning, visit http://maidthis.com/airbnb-pricing/

How soon do I need to book?

Book as far in advance as you want!

If you're booking sooner than 5:00PM the day before the cleaning, please get in touch with us directly at (855) 971-6243 to verify that we have availability.

Can I apply a coupon to an existing appointment?

Yup! There is a "Discount Code" section on the booking page (maidthis.com/book-now/) where you can enter it in if you have one.

My voucher is not working. What gives?

If you purchased a Yelp Deal, please email us your Yelp Code after you book. You cannot enter it in via the booking page.

Any other problems just email us at services@maidthis.com

Do you take cash or check?

We now only accept credit card payment.

Do you guys do hourly rate?

We highly recommend our flat-rate pricing to get the most "bang for your buck" per se.

However, if you absolutely require an hourly rate please call us at (855) 971-MAID to discuss!