“Ok guys but seriously, how can you make MY life better?”
Congrats, you just met the most kick-ass domestic referral agency in your market.
You are likely are doing amazing things in your life/career, maybe have a family or close friends that you want to spend more time with, or are sick of dealing with chasing down flaky cleaners. Your time is precious, and we understand that cleaning is really just one more item on your to-do list.
No more worrying about cleaning your home, if the maid you hired is going to show up, or even if you took out enough cash to pay the cleaner.
The referred housekeepers that show up to your home are independent domestic workers who take pride in making customers happy and delivering a smooth experience. You expect thorough and reliable home cleaning services and that the cleaners will have all of their own cleaning supplies. You want us to screen all of our cleaners, so you can rest assured that your home will receive the absolute highest quality of service. That is exactly what you’ll get!
"Why shouldn't I just get an individual cleaner though?"
Our Core Values
We’re an open book. Below is what we, as a company, value.
Keep It Positive
Cleaning isn’t the most fun thing in the world (that’s why you’re on this website, duh!). But we have fun here in our work and culture and that is an important part of our experience with you. So if we send you a goofy meme or give you a discount if you tell us a joke (hint hint), it’s just part of who we are.
When committing to any task, whether it be finding an awesome cleaner for you or telling you we will get back to you on something, our team OWNS IT. This means that we treat every responsibility and role as if its our own. Our sole goal is to save you a bunch of time and let you get back to doing what you love to do (aka not cleaning!), and we accelerate this goal by owning our part in this.
Deliver on Promises
We deliver on our promises. Period. It’s beyond frustrating when things don’t go smoothly and we get that. If you have questions, we answer them quickly…it’s as simple as that.
Kaizen / Constantly Improve
Kaizen is a Japanese term that means anything that can be improved, deserves to be improved. We are not perfect and will undoubtedly make a mistake at some point. What is unique is that our company’s “Kaizen” philosophy makes us see every issue as a learning opportunity, which will result in an even more amazing service for you! We absolutely LOVE the chance to exercise Kaizen, so if there is any issue we won’t only solve it...we’ll make the process even better in the future! Our goal is to constantly grow and improve to get you the best service possible.
Your Satisfaction Guarantee
24-Hour Happiness Guarantee The MaidThis Promise
You’re totally going to love your cleaner and we’re confident about that.
We aren’t happy until you are happy. Period. If you don’t like anything for whatever reason, we’ll fix it. No BS, no fine print.
Once you’re part of the MaidThis family, we know you’re going to recommend our referral services to your friends and family so your satisfaction is absolutely at the top of our priority list. That’s why if the domestic worker goofed up or you weren’t satisfied, we’ll be the middleman and can communicate with your domestic worker to help resolve it if you’d like OR can even match you up with a new domestic worker. We promise to resolve all complaints and issues fully within 48 hours.
Imagine that you are the star of The Bachelor/Bachelorette. Its the season finale, and you’re sweating bullets because you only have a 1 special rose to give to your chosen partner but have NO idea who to give it to. Will your chosen partner be the love of your life, or end up being absolutely insane?!
We like to imagine ourselves as the agency matchmaker to pair YOU with your once-in-a-lifetime/totally NOT insane cleaner.
The domestic workers are screened and background checked. They are legal to work in California and are responsible for filing taxes at the end of each year. The agency (aka MaidThis) may follow up with you to make sure YOU are happy with our referral service. Unlike The Bachelor/Bachelorette, if you are not happy your cleaner, you can always ask for a replacement and we won’t make things weird 😉
Want more info? Check out our post about domestic referral agencies here
Nope! MaidThis Referral Agency does not hire “Domestic Workers” or “Independent Contractors.” MaidThis refers “Independent Domestic Workers.” The difference is that domestic referral agencies are required to follow the California civil code (continuing with The Bachelor analogy, we’re the matchmaker…not the person you’re marrying!). This means you are in control of the cleaning, but we’ll be here throughout the relationship to keep things smooth and ensure you’re happy.
We can go on and on about how we’re one of the top rated domestic referral agencies and have amazing customer reviews, or about how over 100,000 homes have been cleaned through us, or about how each of our cleaning professionals goes through vigorous vetting processes before we bring them on, or even talk about how we’re completely tech-enabled and do automatic online payment to make life easy for you…
But let’s just leave it at this: customer satisfaction and ensuring the process is as smooth as possible is what we value here at MaidThis. We ready to help make your life easier and take back your time.