Privacy Policy — MaidThis Cleaning of Summerlin

MaidThis Cleaning of Summerlin (operated by Sermar Reliable Solutions LLC, “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit https://maidthis.com/summerlin/, fill out a form, or interact with our SMS messaging program.

1) INFORMATION WE COLLECT

We collect information you provide directly, including:

• Contact information: name, phone number, email address, ZIP code, and service address.
• Service details: home size, type of cleaning, preferred date.
• Communications: messages you send us via form, email, SMS, or phone.
• Automated data: IP address, browser type, device, and pages visited (via cookies and analytics).

2) HOW WE USE YOUR INFORMATION

• To provide quotes and schedule cleaning services.
• To send appointment confirmations, reminders, and updates.
• To send promotional offers and educational content (only if you opted in).
• To respond to your questions and improve our service.
• To comply with legal obligations.

3) SMS / TEXT MESSAGE PROGRAM

By providing your phone number and checking the consent box on our forms, you agree to receive SMS messages from MaidThis Cleaning of Summerlin. Checking a consent box is optional and is never required to submit a form or to purchase our services.

• Message frequency varies based on your activity (typically 2–6 messages per month).
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time.
• Reply HELP for assistance, or contact us at summerlin@maidthis.com
• Carriers (AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages.

All mobile numbers and SMS consent records are collected directly by MaidThis Cleaning of Summerlin through our own opt-in forms. We do not purchase, rent, or obtain phone numbers or SMS consent from any outside source.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4) SERVICE PROVIDERS AND SUBCONTRACTORS

We do not sell, rent, or trade your personal information, and we do not buy or sell leads. Your information is processed only to deliver the services you requested, by:

Operational subcontractors that support our business under confidentiality agreements, such as our CRM, scheduling platform, and payment processor.
The independent cleaning professional matched to your booking, who receives only the details needed to perform the service.
Government authorities, only when legally required.

Text messaging originator opt-in data and consent records are excluded from all of the above and are never disclosed to any party for marketing or promotional purposes.

5) DATA RETENTION

We retain your information for as long as needed to provide services and comply with legal obligations, then delete or anonymize it.

6) YOUR RIGHTS

Depending on your state (California, Nevada, Virginia, etc.), you may have rights to access, correct, delete, or port your personal information. To exercise these rights, email summerlin@maidthis.com

7) SECURITY

We use industry-standard safeguards to protect your data. No system is 100% secure, but we work continuously to reduce risk.

CHILDREN AND AGE

Our services are not directed to children under 13. We do not knowingly collect data from minors. You must be 18 years of age or older to consent to receive SMS messages from us.

9) CHANGES TO THIS POLICY

We may update this policy. The “Last Updated” date at the top reflects the latest version.

10) Contact Us

Sermar Reliable Solutions LLC d/b/a MaidThis Cleaning of Summerlin
10161 Park Run Dr Ste 150 Las Vegas NV 89145
Phone: (702) 710-9289
Email: summerlin@maidthis.com
Website: https://maidthis.com/summerlin/