Privacy Policy — MaidThis Cleaning of Tampa

MaidThis Cleaning of Tampa (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a quote, book services, contact us, or communicate with us by phone, email, or text message.

1. Information We Collect

We may collect the following categories of information:

A. Information you provide to us

• Name, email address, and mobile phone number
• Service address, ZIP code, and location details
• Service details, including the type of cleaning, preferred dates and times, and notes
• Communication content, including messages, request details, and customer support conversations
• Consent records, including the date, time, and IP address associated with SMS opt-in submissions

B. Information collected automatically

When you browse our website, we may collect:

• IP address, device type, browser type, and operating system
• Pages viewed, time on page, referring URL, clicks, and interactions
• Approximate location derived from your IP address

This data may be collected using cookies and similar technologies, as described in Section 6.

C. Information from third parties

If applicable, we may receive information from:

• Advertising and analytics providers used to measure website performance
• Messaging and telecommunications providers used to deliver texts or calls
• Payment and booking tools used during scheduling or checkout

2. How We Collect Mobile Phone Numbers

We collect mobile phone numbers only through the following methods:

• Web forms on our website (https://maidthis.com/tampa/) where you voluntarily provide your number and check a separate SMS consent checkbox
• Direct phone calls or emails initiated by you
• Bookings made through our customer portal

We do not purchase, rent, or import mobile phone numbers from third-party lead providers.

3. How We Use Your Information

We use your information to:

• Provide quotes and coordinate scheduling
• Confirm bookings and send appointment reminders and updates
• Provide customer support and respond to inquiries
• Improve our services, website, and user experience
• Maintain security, prevent fraud, and troubleshoot issues
• Send marketing and promotional messages only if you separately opt in, as described in Section 4

4. SMS / Text Messaging (Opt-In Details)

If you choose to opt in to receive SMS messages from MaidThis Cleaning of Tampa, you may receive:

• Informational (non-marketing) messages: quote updates, booking confirmations, appointment reminders and updates, and customer support replies. These are sent only if you check the informational SMS consent checkbox on our web form.
• Marketing / promotional messages: new service announcements, seasonal offers, referral incentives, and educational content related to residential and vacation rental cleaning. These are sent only if you separately check the marketing SMS consent checkbox on our web form.

Message frequency: typically 2 to 6 messages per month. Message and data rates may apply.

Opt-out: Reply STOP at any time to cancel. After replying STOP, you will receive one final confirmation message and no further messages will be sent unless you opt in again.

Help: Reply HELP for assistance, or contact us at tampa@maidthis.com or (813) 565-9654.

We only send SMS messages to users who provide their phone number and opt in through our website forms or other explicit consent methods. Consent to receive SMS messages is never a condition of purchase.

5. How We Handle and Disclose Information

We do not sell your personal information. We may share information with service providers who help us operate our business, including hosting, analytics, customer support, telecommunications and messaging, payment processing, and related operational services. These providers are contractually required to use information only to perform services on our behalf and are not permitted to use it for their own marketing purposes.

Mobile Information & SMS Consent (Required Statement):

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate our website and remember preferences
• Understand traffic patterns and improve site performance
• Measure the effectiveness of marketing and advertising, where applicable

You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services and customer support
• Maintain business records
• Comply with legal, accounting, or regulatory obligations
• Enforce our agreements and protect our rights

SMS consent records and opt-out logs are retained for a minimum of four (4) years to support TCPA compliance and related recordkeeping obligations.

9. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we have about you
• Request correction or deletion of your personal information
• Request a portable copy of certain personal information, where applicable
• Opt out of marketing communications at any time
• Withdraw SMS consent at any time by replying STOP

To submit a privacy request, contact us using the details in Section 11.

10. Children’s Privacy

Our services and communications are intended for adults. We do not knowingly collect personal information from children under 13. SMS programs are intended for individuals 18 years of age or older.

11. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

• MaidThis Cleaning of Tampa
• Tampa, FL
• Email: tampa@maidthis.com
• Phone: (813) 565-9654
• Contact page: https://maidthis.com/tampa/contact-us/

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.