Terms of Service

If you book a housekeeper through MaidThis, you agree to our following Terms of Service. MaidThis is a house cleaning referral agency. The cleaners we refer are domestic workers. MaidThis takes pride in referring reliable, experienced and hard-working domestic workers. If you have any questions regarding these terms, please email or call us and we will be happy to explain them in further detail.

MaidThis is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her.  If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation, under state and federal law. For additional information contact your local Employment Development Department and the Internal Revenue Service.

Final estimate of job duration to be determined by domestic worker(s) in discussion with the property owner or occupant, according to their independent professional assessment and discretion based on general conditions, unique features of the house, and any added tasks or special requirements


If you are not completely satisfied with any part of the MaidThis referral service, we can match you with a different cleaner and/or contact your cleaner on your behalf, if possible. If you are home and notice that your domestic worker overlooked something, feel free to contact your domestic worker directly.

MaidThis has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If you have an issue, please call within that time frame and we’ll relay the information to your referred domestic worker. MaidThis will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.

For vacation rental/property managers, MaidThis is not responsible for loss of revenue from potential guests – we simply refer housekeepers to your home. We have no control over how you handle your guests and assume no guarantee of your rental revenue. Your housekeeper can report damages to your home upon your request; however, MaidThis assumes no liability to the damages that your guests may have caused at your property.

Appointment Arrival Time Windows

If you wish to be present during the cleaning visit, please be advised that most domestic workers have an arrival windows of 1 hour, such as between 8-9AM, 3-4PM, etc. Many things can affect their schedules, such as cancellations, lockouts etc. If the referred domestic cleaner happens to be running late to your appointment, they will likely contact you directly and provide with a new expected time of arrival.


You are free to ask your referred domestic cleaner to do whatever you need. However, please note that most domestic workers typically will NOT agree to use tall ladders or move any heavy furniture. These types of activities put the workers in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like the worker to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), we recommend moving it prior to the cleaning visit to allow access to the area.


Although it’s not necessary to tip the worker, it’s always a great way to say job well done!

Pets and Minors

While the domestic worker will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.

Job Quotations

The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by MaidThis is an estimate only based on MaidThis’s experience, without inspection, and based on information provided by the Customer. If/when your referred housekeeper gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by MaidThis (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), your worker will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

Payment Terms

The Customer agrees to pay the price quoted by MaidThis and will have acceptable payment method on file prior to the Service Time, unless otherwise agreed in advance with MaidThis. If no payment has been made by the Service Time, MaidThis will use reasonable measures to contact the Customer for updated payment information. In the event that MaidThis cannot contact the Customer or payment information is not secured by the Service Time, the cleaning may be cancelled completely.


This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. MaidThis may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Referred Cleaner to perform the Service; the Referred Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Referred Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Referred Cleaner to provide the Service; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Referred Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

Privacy Policy

The Customer acknowledges that any information provided by the Customer may be used by MaidThis for the purpose of providing the Service. We hate spam too, so MaidThis agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). MaidThis will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.