Privacy Policy — MaidThis Cleaning of Baltimore

MaidThis Cleaning of Baltimore (operated by MCM Cleaning Services LLC dba MaidThis Cleaning of Baltimore, “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://maidthis.com/baltimore/, fill out a form, or interact with our SMS messaging program.

1) INFORMATION WE COLLECT

We collect information you provide directly, including:

• Contact information: name, phone number, email address, ZIP code, and service address.
• Service details: home size, type of cleaning, preferred date.
• Communications: messages you send us via form, email, SMS, or phone.
• Automated data: IP address, browser type, device, and pages visited (via cookies and analytics).

2) HOW WE USE YOUR INFORMATION

• To provide quotes and schedule cleaning services.
• To send appointment confirmations, reminders, and updates.
• To send promotional offers and educational content (only if you opted in).
• To respond to your questions and improve our service.
• To comply with legal obligations.

3) SMS / TEXT MESSAGE PROGRAM

By providing your mobile phone number and opting in via our website
booking form or contact form, you agree to receive text messages from
MaidThis Cleaning of Baltimore.

Types of messages we send:
– Appointment confirmations and scheduling updates
– Arrival notifications and reminders
– Service follow-ups and post-service requests
– Customer support responses
– Promotional offers and marketing (only if you opted in to marketing
  messages)

Message frequency: Varies based on customer interaction. You may receive
messages related to your active service requests, appointments, and
account.

Message and data rates: Standard message and data rates may apply
depending on your mobile carrier plan.

Opt-out: You can opt out of SMS messages at any time by replying STOP
to any of our text messages. After replying STOP, you will receive one
final confirmation message and no further texts will be sent.

Help: For assistance, reply HELP to any of our messages or contact us
at baltimore@maidthis.com or (443) 992-7027.

Data handling: Mobile information will not be shared with third
parties/affiliates for marketing/promotional purposes. All the above
categories exclude text messaging originator opt-in data and consent;
this information will not be shared with any third parties. Opt out of
receiving text messages at any time by sending STOP.

Carriers: We are not liable for delayed or undelivered messages.
Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint,
Boost, U.S. Cellular, MetroPCS and others.

Contact: If you have questions about our SMS program or this privacy
policy, contact us at:
MaidThis Cleaning of Baltimore
Email: baltimore@maidthis.com
Phone: (443) 992-7027
Website: https://maidthis.com/baltimore/

4) HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information. We share information only with:

• Service providers who help us run our business (CRM, payment processors, scheduling tools), under confidentiality agreements.
• Independent referred cleaners, only the information they need to perform the service.
• Government authorities when legally required.

We never share your phone number, opt-in data, or consent records with third parties for their marketing purposes.

5) DATA RETENTION

We retain your information for as long as needed to provide services and comply with legal obligations, then delete or anonymize it.

6) YOUR RIGHTS

Depending on your state (California, Texas, Virginia, etc.), you may have rights to access, correct, delete, or port your personal information. To exercise these rights, email baltimore@maidthis.com

7) SECURITY

We use industry-standard safeguards to protect your data. No system is 100% secure, but we work continuously to reduce risk.

8) CHILDREN

Our services are not directed to children under 13. We do not knowingly collect data from minors.

9) CHANGES TO THIS POLICY

We may update this policy. The “Effective Date” at the top reflects the latest version.

10) Contact Us

MCM Cleaning Services LLC dba MaidThis Cleaning of Baltimore Email: baltimore@maidthis.com